FAQ
Who is your manufacturer? How do you get ___ made?
We do not give out our manufacturer's information. Unfortunately, we've had one too many interactions with people who are only nice and friendly for personal gain, or from people who feel like we owe them our sources, and it is exhausting. We've spent countless months of trial and error to find our manufacturers, and sharing those sources will result in longer production times and drops in quality. We can assure you that any and all answers you are looking for can be found on Google. Everything I know, I learned from Google, trial and error, and comparing with other pin makers.
How do I contact you? When will I hear back?
You can reach us at haavyxgloom@gmail.com, or use our contact form! We try to respond to emails as soon as possible, but sometimes we receive a lot! It’s just one person answering emails on our end, so please allow up to a week for a response. If your email is regarding order/address changes, please note that in your email title so we can quickly resolve it for you before your order has shipped!
Do you accept pin trades or collaborations?
Absolutely! If you'd like to do a pin trade or collaborate on a project, please fill out our contact form or email us, and we’ll get back to you as soon as possible. Please note that if one of our pins is close to selling out, or is already sold out, we won't be able to accept any offers for trades on that specific pin.
Can you apply a discount code to my order after it’s already been placed?
We cannot apply discounts to orders that have already been placed, nor give partial refunds for discount codes that were made available after your order was placed. Thank you for your understanding!
Do you take commissions?
We very rarely take commissions, but if you are interested, feel free to fill out the contact form and we'll see what we can do! Due to the time and cost of manufacturing enamel pins and stickers, we do not take requests for making custom ones, nor can you commission us to make something for you with the intent of producing it for products in your own store.
Can I resell your products?
We don't condone reselling for more than the purchase price, nor in your own store! Reselling at face value is okay if it's for personal use, but reselling for a higher price or as your own product on an e-commerce platform is not condoned. Anyone who is caught doing so will no longer be able to purchase from Heavy Gloom, and will have any and all future orders cancelled. Reselling our products as your own will also result in you receiving a C&D
Can my factory make your products?
Please note that if you are an enamel pin, badge, or charm factory, please know that I am not looking for new manufacturers for enamel pins at this time.
Are you looking for brand ambassadors or influencers?
Please note that if you are looking for free products in exchange for a social media post, you've come to the wrong place.
Can you advertise something for me?
Please note that if you are a marketing service, running a kickstarter/preorder, or are trying to sell me something, I am not interested.
For Information on preorders, click here!
