Shipping and Returns
Where do orders ship from?
Heavy Gloom is based in Arizona, all orders ship from Phoenix!
When will my order ship?
Heavy Gloom is an independently-owned brand, and I package all my products by hand. I strive to make sure all orders are shipped within 3-5 business days after purchase, with the exception of holidays. If you haven’t received an email notifying you that your order has shipped after 5 days, shoot me an email and I’ll get back to you as soon as possible!
Do you ship internationally?
Yes, I ship worldwide! Please note that I will not lie on the customs form as I could get in trouble, and I prefer partaking in crimes with a smaller risk of getting caught. Falsifying customs forms is a federal offense, and can result in major fines and jail time. I wouldn't do well in jail. Customers are responsible for any and all taxes and fees associated with their orders.
How long will it take to receive my order?
|United States||2-7 business days|
|Canada and Mexico||1-2 weeks|
Please be aware that COVID-19 is currently affecting shipping times and causing delays, especially with international orders. Please be patient and use your tracking number to keep up with your order in transit.
Tracking says my order was delivered, but never arrived?
Please make sure that you have entered the right mailing address. If you did not receive your order due to a wrong address you provided, you will be responsible for reshipping costs. Please keep track of your estimated delivery date so you know when it's being delivered. Make sure to check surrounding areas as well as with your neighbors to see if your package ended up somewhere else nearby. Your local post office is responsible for helping you find your package, as once it's been scanned in at USPS, it is no longer under my control and I cannot help you. Package Theft is not covered with shipping insurance, and we will not replace your order at our expense.
My order was received incorrect or damaged?
Items are thoroughly inspected before they are shipped out to their new homes, but it is possible a damaged product could arise during transit! Please email me within 7 days of receiving your order, and I'll see what I can do!
What is your return policy?
All item descriptions, sizes, and details are made clear on the listings, so make sure to read them over before making your purchase! For this reason, all sales are final and returns and exchanges are not accepted.