Shipping and Returns
Where do orders ship from?
Heavy Gloom is based in Arizona, all orders ship from Phoenix!
When will my order ship?
Heavy Gloom is an independently-owned brand, and I package all my products by hand. I strive to make sure all orders are shipped within 5-7 business days after purchase, with the exception of holidays. If you haven’t received an email notifying you that your order has shipped after 7 business days, shoot me an email and I’ll get back to you as soon as possible!
Can I cancel a preorder?
Preorders are what we use to gauge how many of an item to make, as well as how production for these items are funded! By preordering, you are consenting to waiting for this item to be manufactured, quality checked, then shipped, as well as any unexpected delays that may be caused during production and/or shipping. For these reasons, all preorder sales are final, and refunds or exchanges will not be issued. Thank you for your understanding!
Blanket Orders! Everything you need to know.
Our blankets are printed and shipped by a warehouse, so you will receive one package from us and one package with any blankets in your order. Our warehouse's current processing time is 2-3 weeks. You will get tracking numbers for both packages. Please note that WE DO NOT ACCEPT RETURNS/EXCHANGES FOR BLANKETS- Due to the custom print on demand nature of these items, we do not accept returns or exchanges unless the item arrives damaged or misprint. Thank you for your understanding!
Do you ship internationally?
I ship worldwide, minus the United Kingdom due to VAT taxes. If you are a UK Customer who would like to place an order, shipping is available on my Etsy! Falsifying customs forms is a federal offense, and can result in major fines and jail time, therefore I will not lie on customs forms for you, so please do not ask me to do so! I wouldn't do well in jail. Customers are responsible for any and all taxes and fees associated with their orders. If you are an international customer, please note that your order will be cancelled if you list a freight forwarding company as your shipping address, as it would void seller protection and may result in you losing your package.
How long will it take to receive my order?
Orders currently have a processing time of 5-7 business days, below are the estimated shipping times based on location, excluding weekends and holidays.
|United States||2-7 business days|
|Canada and Mexico||1-2 weeks|
Please be aware that COVID-19 is currently affecting shipping times and causing delays, especially with international orders. Please be patient and use your tracking number to keep up with your order in transit.
Tracking says my order was delivered, but never arrived?
Please make sure that you have entered the right mailing address. If you did not receive your order due to a wrong address you provided, you will be responsible for reshipping costs. Please keep track of your estimated delivery date so you know when it's being delivered. Make sure to check surrounding areas as well as with your neighbors to see if your package ended up somewhere else nearby. Your local post office is responsible for helping you find your package, as once it's been scanned in at USPS, it is no longer under my control and I cannot help you. Package Theft is not covered with shipping insurance, and we will not replace your order at our expense.
My order was received incorrect or damaged?
Items are thoroughly inspected before they are shipped out to their new homes, but it is possible a damaged product could arise during transit. Please email me within 7 days of receiving your order with your order number and a photo of the item in question, and I'll see what I can do!
What is your return policy?
All item descriptions, sizes, and details are made clear on the listings, so make sure to read them over before making your purchase! For this reason, all sales are final and returns and exchanges are not accepted unless you received an incorrect or damaged item. Please note that for international returns, buyers are responsible for additional shipping fees as US based sellers are unable to create return labels for non-domestic orders.